Support

Frequently Asked Questions

Frequently Asked Questions

What kind of products does AdPatches.com offer?

AdPatches.com offers a wide range of home and lifestyle products, including Bedding, Mattress Protectors & Pads, Decorative Pillows, Table Linens (Placemats, Napkins, Table Accessories), Comforters, Down Comforters, Duvet Covers, Pillow Covers & Shams, Blankets & Quilts, Pillows (including Down Pillows), Home Decor, Accessories, Bed Skirts, Loungewear, Clothing and Accessories, Decor, Bags, and Kitchen Accessories. We also feature items in categories like Bedding, Home Decor, and Apparel to help you customize your space and style.

How can I determine the right size for bedding and textiles?

We provide detailed size guides on each product page. To choose the right size, measure your bed or the item’s intended space and compare with our dimensions. If you’re between sizes, we recommend selecting the larger size for a fuller look and easier layering.

Do you offer options for sensitive skin or allergies?

Yes. Many of our products are made with hypoallergenic materials or have removable, washable covers. Look for features like “hypoallergenic,” “anti-dust mite,” or “machine washable” on product listings. If you have specific sensitivities, you can filter by material or care instructions on our site.

What materials are commonly used in your bedding and decor?

Our product range includes cotton, cotton blends, microfiber, polyester, down and down-alternative fills, and various blends for comfort and durability. Specific materials are listed on each product page to help you make an informed choice.

How do I care for my bedding and textiles?

Care instructions vary by product. Most items are machine washable, but some may require dry cleaning or delicate cycles. Always refer to the care label on the product or the Care Instructions section on the product page for specific guidance.

What is your return and exchange policy?

We offer a flexible return and exchange policy for most items within a specified time frame from delivery. Items must be unused, in original packaging, and with all tags attached. Please review the policy on our Returns page for details and any category-specific exceptions.

How can I track my order?

After your order ships, you will receive a confirmation email with a tracking number and a link to the carrier’s site. You can also view your order status in your account under “Orders.”

Do you offer gift options or gift cards?

Yes. We offer gift options including gift messaging at checkout and, in some regions, digital or physical gift cards. Details are available during the checkout process or on the Gift Cards page.

Which payment methods do you accept?

We accept major credit cards, debit cards, and other common online payment methods as available at checkout. Payment options may vary by region. For security, all transactions are processed through encrypted connections.

How can I contact customer service?

You can reach our customer service team via the Support page on our site, by email at support@adpatches.com, or by phone during our business hours. We’re happy to help with product questions, orders, and returns.

Do you ship internationally?

We currently ship to select regions worldwide. Availability and shipping rates vary by destination. If you cannot find your country at checkout, please contact us for assistance or possible alternatives.

How do I care for decorative pillows and pillow covers?

Most pillow covers and decorative pillows are removable and machine washable. Check the product page for specific care instructions, including wash temperature and whether the inner pillow insert is removable for separate cleaning.

What if an item is out of stock?

If an item is out of stock, you can join a notification list on the product page to be alerted when it’s back in stock. You can also explore similar items in the same category.

Can I customize items or request bulk orders?

For bulk orders or customization requests, please contact our sales team with your specifications. We will review feasibility, lead times, and pricing for your project.

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